Payment information
You can cancel your subscription anytime. You can do it in the My Account area or directly in your PayPal account.
No, we do not charge any fees for canceling your subscription with us.
If you have any questions or concerns about our services please feel free to contact our customer service team via email. More information about our refund policy will be provided in our Terms of Service.
Please contact our customer service team via email describing the changes you would like to make.
Technical information
Click ‘Start’ button, then click ‘Power’ icon and click on ‘Restart’. Restart can take up to 5 minutes.
Change the trading password in your MT4/MT5 terminals from your personal devices this will stop the operation of the trading terminal that is located on the VPS, therefore, the Expert Advisors will stop working. Then contact the support service.
No, your VPS will already have an operating system installed.
Windows Server 2012 R2
Our team has accumulated vast experience in trading and working with specific trading software. We will do our best to help you.
General information
VPS activation can take up to 24 hours. In most cases, it takes minutes not hours. It means that if it might take longer for some reason, we will definitely notify you before any delays. If you have not received an email within 24 hours, check the Spam/Junk folder. You can always reach us by email or via live chat on our website.
Once you have paid for your VPS please wait for the welcome email with more details and instructions on How to access your VPS. If you have not received an email within 24 hours, check the Span/Junk folder and make sure that you entered the correct email when registering.
No MQL5 marketplace is blocked. BasicForexVPS is a cut above the rest, and that’s why the MQL5 marketplace operator has decided to block our network. The reason behind this is simple: our VPS is a threat to their own sales of VPS services.
Yes, we can. Please indicate in notes (additional information) during your order which trading platform you would like to install and which broker you will work with.
If you have already ordered VPS and have access to it then you can also install the trading platform yourself. Download and install the platform just as you would on your home computer. All VPS plans will have an Internet Explorer browser pre-installed. You can also copy and paste trading platform .exe installation files from your computer to VPS.
For more information about How to copy/move files to your VPS, please check our Knowledge base.
Yes, of course, you can install any Windows applications and programs that are free or for which you have the right to use and the programs do not contradict local and international laws.
We are an independent VPS provider, and our servers will work with all brokers. If you have any specific questions about connectivity and latency please feel free to reach us by email.